You Won't Like Me When I'm Angry
I bought a really nice alarm for my truck from Best Buy right before I left for Hawaii. My mom took it up to Best Buy for me for the installation while I was gone and unfortunately one of the pieces they installed was faulty and so she had to schedule an appointment to have it re-installed later.
She took it back a week later and they had sold the new part that they had ordered for her, so they sheduled yet another appointment for last Saturday at 10:00am. By this time I was back from Hawaii and so I took the truck myself. I dropped the truck off at the correct time and went out to lunch with some friends. The guy at Best Buy said he would call me when it was done. At 1:30 he still hadn't called and when I got there I saw that it was no longer in the installation bay and so I assumed it was complete.
I went into the store to pick up my truck and the guy never even touched it. Needless to say - I was three shades of LIVID. I immediately asked the guy, "Why didn't you just call me when you realized you didn't have the part?" His reply, "I forgot to call, we are short-handed, blah, blah, blah, excuses, excuses".
To sum things up I ended up asking for the manager about 6 times and he never got him for me. He finally did get me an appointment in Plano because I complained to him that I had driven from Plano to have the alarm installed in Denton because they were out of this particular alarm in Plano.
After asking for the manager again I could feel the my body starting to expand as my heart rate increased to about 1000 beats per minute. Blood vessels were engorged twice their normal capacity and they threatened to burst through my skin. I finally stormed out of their before I hit the guy because people, when you pay 700 dollars for a car alarm and you have a new car that they are installing it in - you want it done right - and done right the first time.
I calm down, I leave.
The next day I go to Plano to have the faulty part installed - I get there at 5pm as I was told to and the guy says to me, "We don't make appointments for 5pm, you were supposed to be here between 12 and 1."
I just turned and walked out immediately knowing that if I had stayed I probably would have picked that little man up and used his body to thrash the vehicle he was currently working on.
Being human means that we must constantly keep our emotions and desires in check. This steadfast restraint is indeed what makes us human, but every now and then the animal inside wants to come out. I am nice most of the time, but when I finally do get upset, I get very upset, my clothes rip, I turn green, and all hell breaks loose.
I called Best Buy the next day and got my money back for the part and the installation. I even got a 25.00 gift card for my trouble - but I was still disappointed in myself for not controlling my emotion on Saturday and insisting that I speak with the manager for the 8th time.